• Privacy policy

Privacy policy

DANCING DONKEYS PRIVATE LIMITED operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a smooth and curated shopping experience (collectively referred to as the “Services”).

Our store is powered by Shopify, which enables us to provide our online commerce platform and services. This Privacy Policy explains how DANCING DONKEYS PRIVATE LIMITED collects, uses, processes, and discloses your personal information when you visit our website, make a purchase, or otherwise interact with our services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern matters relating to the collection, use, and disclosure of personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies you or can reasonably be associated with you.

Personal information does not include data that has been anonymized or de-identified so that it cannot be linked to you.

Depending on how you interact with our Services, we may collect the following types of information:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment and Financial Information

  • Credit card or debit card details

  • Payment confirmation information

  • Transaction details

  • Billing information

All payment transactions are processed through secure third-party payment gateways.

Account Information

  • Username and password

  • Account preferences

  • Security settings

Transaction Information

  • Products you view, add to cart, or purchase

  • Orders, returns, exchanges, or cancellations

  • Purchase history related to stationery items such as diaries, notebooks, books, and office supplies

Customer Support Communications

  • Information you provide when contacting our support team

  • Emails, messages, or inquiries sent to us

Device and Technical Information

  • IP address

  • Browser type

  • Device type

  • Network information

  • Cookies and tracking technologies

Usage Information

  • Pages visited on our website

  • Shopping behavior

  • Interaction with products or services

Sources of Personal Information

We may collect personal information from:

Directly From You

When you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to emails or newsletters

Automatically Through Our Website

Information collected through:

  • Cookies

  • Analytics tools

  • Website usage tracking

From Service Providers

Third-party providers who help operate our services such as:

  • Payment processors

  • Shipping partners

  • Analytics providers

  • Marketing services

From Business Partners or Third Parties

We may receive limited information from marketing partners or advertising networks.

How We Use Your Personal Information

Providing and Improving Our Services

We use your information to:

  • Process orders for stationery products such as diaries, books, and office supplies

  • Process payments

  • Arrange shipping and delivery

  • Manage returns and exchanges

  • Maintain your account

  • Personalize your shopping experience

Marketing and Promotions

We may use your information to:

  • Send promotional emails or offers

  • Inform you about new stationery products

  • Show advertisements related to products you viewed or purchased

You may opt out of marketing emails anytime by using the unsubscribe link.

Security and Fraud Prevention

We use your information to:

  • Protect our website from fraud

  • Verify transactions

  • Secure customer accounts

You are responsible for keeping your login credentials secure.

Customer Support

We use your information to:

  • Respond to your inquiries

  • Provide customer service

  • Resolve issues with orders

Legal Compliance

We may process personal information when required to:

  • Comply with applicable laws

  • Respond to legal requests

  • Enforce our policies

How We Share Your Personal Information

We may share personal information with third parties in the following circumstances:

Service Providers

Including companies that help us operate our business:

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping and logistics providers

  • IT and cloud storage services

  • Customer support providers

Marketing and Advertising Partners

We may share information with marketing partners to deliver relevant advertisements.

When Required by Law

We may disclose information:

  • To comply with legal obligations

  • In response to court orders or legal requests

  • To protect our rights and business interests

Business Transfers

If our business is involved in a merger, acquisition, or sale, customer data may be transferred as part of that transaction.

Relationship with Shopify

Our website is hosted by Shopify, which processes personal information in order to provide and improve the Services.

Information you provide may be shared with Shopify and its partners to support the operation of our store.

To learn more about Shopify’s privacy practices, please visit:
https://privacy.shopify.com

Third-Party Links

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the privacy practices or content of those third-party websites.

We recommend reviewing their privacy policies before sharing personal information.

Children's Privacy

Our Services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal information, they may contact us to request deletion.

Data Security

We implement reasonable security measures to protect your personal information.

However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

  • Provide our Services

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

  • Right to Access your personal data

  • Right to Correct inaccurate data

  • Right to Delete your personal information

  • Right to Request Data Portability

  • Right to Opt Out of Marketing Communications

To exercise any of these rights, please contact us using the details below.

Complaints

If you believe your personal data has been processed improperly, you may contact us and we will review your complaint promptly.

International Data Transfers

Your personal information may be stored or processed in countries outside your country of residence through our service providers.

Where required, we ensure appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Updates will be posted on this page with the updated revision date.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

DANCING DONKEYS PRIVATE LIMITED

📧 Email: info.dancingdonkeys@gmail.com
📞 Phone: +91 84250 13657

📍 Address:
Urmi Estate, 95 Ganpatrao Kadam Marg
Lower Parel West
Room No. 06, Advait Building
Mumbai, Maharashtra – 400013
India.