• Refund policy

Refund policy

Return & Refund Policy

DANCING DONKEYS PRIVATE LIMITED

At DANCING DONKEYS PRIVATE LIMITED, we strive to deliver high-quality stationery products including diaries, notebooks, books, and office stationery. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return for your item.

Eligibility for Returns

To qualify for a return, the product must meet the following conditions:

  • The item must be unused and in the same condition as received

  • It must be free from writing, markings, folding, or damage

  • The product must be returned in its original packaging with tags (if applicable)

  • You must provide the receipt, invoice, or proof of purchase

Returns may not be accepted if the item has been used, written in, damaged, or altered.

How to Request a Return

To start a return request, please contact us:

DANCING DONKEYS PRIVATE LIMITED
Email: info.dancingdonkeys@gmail.com
Phone: +91 84250 13657

After reviewing your request, we will provide instructions on how and where to send the returned item.

Please note:

  • Returns must be approved before sending the product back

  • Items returned without prior approval will not be accepted

Damaged, Defective, or Incorrect Products

Please check your order immediately upon delivery.

If you receive a product that is:

  • Damaged during shipping

  • Defective

  • Incorrect item

please contact us within 48 hours of receiving the order at info.dancingdonkeys@gmail.com or +91 84250 13657 with photos of the issue.

We will review the case and arrange for a replacement, exchange, or refund, where applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Used diaries, notebooks, or books with writing or markings

  • Customized or personalized stationery

  • Clearance or sale items

  • Gift cards

Exchanges

If you would like to exchange a product (for example, a different diary or notebook), the fastest way is to:

  1. Request a return of the original item, and

  2. Place a new order for the replacement item once the return is approved.

Refunds

Once we receive your returned item, it will be inspected by our team.

You will be notified whether your refund request has been approved or rejected.

If approved:

  • The refund will be processed to your original payment method

  • Refunds are typically processed within 7–10 business days

Please note that your bank or payment provider may take additional time to process and reflect the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

📧 info.dancingdonkeys@gmail.com
📞 +91 84250 13657

Contact Us

For any questions related to returns, refunds, or orders, please contact:

DANCING DONKEYS PRIVATE LIMITED
Email: info.dancingdonkeys@gmail.com
Phone: +91 84250 13657