Shipping policy
Thank you for shopping with DANCING DONKEYS PRIVATE LIMITED. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on:
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Sundays
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Public holidays
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Government-declared holidays in India
If we experience a high volume of orders, processing may take slightly longer. In such cases, we will notify you via email or phone.
Shipping Locations
We currently ship orders across India.
If you require international shipping, please contact us at:
📧 info.dancingdonkeys@gmail.com
📞 +91 84250 13657
Estimated Delivery Time
Delivery times depend on your location and courier partner.
Typical delivery timelines:
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Metro Cities: 3–5 business days
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Other Cities / Towns: 5–7 business days
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Remote Areas: 7–10 business days
Please note that delivery times are estimates and may vary depending on courier operations.
Shipping Charges
Shipping charges may vary depending on:
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Delivery location
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Order weight or size
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Ongoing promotional offers
Shipping costs will be clearly displayed during checkout before payment.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email or message with your tracking number.
You can use this tracking number to monitor the delivery status of your order.
Delays in Shipping
While we strive to deliver orders on time, delays may occur due to:
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Weather conditions
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Courier service delays
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Natural disasters
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Public holidays
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Unforeseen logistical issues
DANCING DONKEYS PRIVATE LIMITED is not responsible for delays caused by courier partners or external circumstances beyond our control.
Incorrect Shipping Information
Please ensure that the shipping address and contact details provided at checkout are accurate.
We are not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
If an order is returned to us due to incorrect address information, additional shipping charges may apply for reshipping.
Damaged Packages
If your order arrives damaged or tampered with, please:
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Take photos of the package immediately
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Contact us within 48 hours of delivery
📧 info.dancingdonkeys@gmail.com
📞 +91 84250 13657
Our team will investigate the issue and assist you with a replacement or resolution.
Lost or Missing Packages
If your package appears lost in transit, please contact us.
We will coordinate with the courier partner to investigate the issue and provide a resolution.
Contact Information
For shipping-related questions, please contact:
DANCING DONKEYS PRIVATE LIMITED
📧 Email: info.dancingdonkeys@gmail.com
📞 Phone: +91 84250 13657
📍 Address:
Urmi Estate
95 Ganpatrao Kadam Marg
Lower Parel West
Room No. 06, Advait Building
Mumbai, Maharashtra – 400013
India.
